These SMS Terms & Conditions govern the text messaging program operated by SOS Wellness LLC ("SOS Wellness," "we," "us"), a behavioral health and psychiatry practice in Ohio. By opting in to receive text messages from SOS Wellness, you agree to these terms.
Program description
The SOS Wellness text messaging program sends service messages only. We do not send marketing or promotional text messages. The program sends two kinds of messages:
- One-time verification codes, sent when you verify your phone number on the appointment request form at sos-wellness.org/appointments.
- Appointment request confirmations and scheduling updates, such as confirmation that we received your request, appointment reminders and appointment changes.
Our text messages contain no protected health information. They never include diagnoses, symptoms, medications, clinical notes or treatment details; they contain only the practice name and phone number, a verification code, or scheduling logistics.
Message frequency
Message frequency varies based on your interactions with SOS Wellness. For example, you receive a verification code only when you ask for one, and scheduling messages relate only to an appointment request you submitted.
Cost
Message and data rates may apply depending on your mobile carrier and plan. SOS Wellness does not charge for the text messages themselves.
How to opt out
You can cancel the SMS service at any time by replying STOP to any text message you receive from SOS Wellness. After you send STOP, we will send one confirmation message and you will no longer receive text messages from us. To rejoin later, reply START.
How to get help
For help at any time, reply HELP to any text message from SOS Wellness, call us at 513-928-3339, or email inquiry@sos-wellness.org.
Consent
Consent to receive text messages is not a condition of purchase or treatment. You can request an appointment, receive care and contact us by phone without agreeing to receive text messages.
You opt in by providing your mobile number and checking the optional consent checkbox on our appointment request form at sos-wellness.org/appointments. The checkbox is unchecked by default and is never pre-selected. Its label reads:
"I agree to receive text messages from SOS Wellness at the number provided, including verification codes, appointment request confirmations, and scheduling updates. Consent is not a condition of purchase or treatment. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. See our SMS Terms and Privacy Notice."
Messages are sent by an automated system. You can withdraw your consent at any time by replying STOP.
Eligibility
You must be 18 or older to opt in, or have the consent of a parent or legal guardian. The program is available only for mobile phone numbers in the United States.
Carrier disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier and device availability.
Privacy
We do not sell or share your mobile number, SMS opt-in data or consent with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will never be shared with third parties.
Our Notice of Privacy Practices, at sos-wellness.org/privacy-notice, explains in full how we collect, use and protect your information.
Changes to these terms
We may update these terms from time to time. The current version is always posted at sos-wellness.org/sms-terms.
Support contact
SOS Wellness LLC. Phone 513-928-3339. Email inquiry@sos-wellness.org. Website sos-wellness.org.