Our non-discrimination statement
SOS Wellness LLC complies with applicable federal and Ohio civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, ethnicity, religion, age, disability, sex, sexual orientation, gender identity or expression, marital or family status, veteran status, genetic information, or source of payment, including Medicaid.
This includes pregnancy and parental status, neurodivergence, and any other characteristic protected under federal, state, or local law. The statement applies to every part of our services: clinical care, communication, appointment scheduling, billing, telehealth, and every interaction with our team.
Who we welcome
- All backgrounds: we serve people of every racial, ethnic, and cultural background with respect and cultural humility.
- All neurotypes: we affirm neurodivergent people, including those with autism, ADHD, dyslexia, and other neurological differences.
- All identities: we welcome people of all gender identities, sexual orientations, ages, and relationship structures.
- All abilities: we provide accommodations for physical, sensory, cognitive, and mental health disabilities.
- All beliefs: we respect diverse spiritual and religious beliefs, and non-belief, in the context of your care.
Free language assistance
If English is not your preferred language, free interpreter services are available for your appointments and for conversations with our office. Written materials can be provided in other languages and in alternate formats such as large print or screen-reader-compatible electronic documents, at no cost to you.
For accessibility accommodations or free interpreter services, contact us at 513-928-3339 (TTY: 711).
How to request an accommodation
Call 513-928-3339 (TTY: 711) before your appointment and tell us what would help. You can also tell your clinician or the front desk at any visit, or email inquiry@sos-wellness.org without including health details. Accommodations are provided at no cost and never affect the care you receive.
Accommodations we can arrange include:
- Qualified interpreters, including sign language interpreters, and translated materials
- Large print, plain-language, or screen-reader-compatible materials
- Extended appointment times when needed
- Flexible communication methods such as phone, email, text, or the patient portal
- Written session summaries and treatment instructions
- Visual supports and written communication aids
- Telehealth and video appointments across Ohio
Neurodiversity-affirming care
We respect different ways of thinking, communicating, and experiencing the world. Tell us what helps you feel comfortable and understood, including preferences for clear written information, communication supports, or sensory considerations.
- Clear communication and written materials provided when helpful
- Flexible appointment formats and environment accommodations
- Self-regulation tools such as fidgets and headphones are welcome
- Advance notice of schedule or provider changes whenever possible
Physical accessibility at our offices
Middletown: 6730 Roosevelt Ave, Suite 301, Middletown, OH 45005. Office hours Monday through Friday, 8 AM–5 PM.
Norwood: 4411 Montgomery Road, Suite 201, Cincinnati, OH 45212. Office hours Monday through Friday, 8 AM–5 PM.
Call 513-928-3339 before your visit and we will confirm parking, entrance and elevator access and arrange any accommodation you need.
If travel or a building is a barrier, telehealth appointments are available across Ohio for psychiatric care, therapy, and our Virtual IOP, so you can receive care from a private place of your choosing.
If you believe you have been treated unfairly
If you believe SOS Wellness has failed to provide these services or has discriminated against you, you can file a grievance with our Civil Rights Coordinator: Kim Jarrell, Practice Administrator, 513-928-3339, kjarrell@sos-wellness.org, SOS Wellness LLC, 6730 Roosevelt Ave, Suite 301, Middletown, OH 45005. You can file in person, by mail, by phone, or by email, and we can help you write a grievance if you need assistance.
Filing a grievance will not affect your care. Our full grievance steps and response timelines are on our Client Rights and Grievances page.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, by phone at 1-800-368-1019 (TDD: 1-800-537-7697) or online at hhs.gov/ocr.
Help us improve
Creating accessible, inclusive mental health care is ongoing work. We review our accommodations and welcome feedback from the communities we serve. If you experience a barrier to care or have a suggestion, call 513-928-3339 or write to SOS Wellness LLC, 6730 Roosevelt Ave, Suite 301, Middletown, OH 45005.